Illawarra Newsroom

Kiama Council gets a tick from residents but ratepayers highlight some issues


70 per cent of surveyed Kiama residents were satisfied overall with Council's services over the past 12 months following the release of the latest community satisfaction survey.

Mayor Mark Honey said he was pleased with the results.

"Kiama Council has consistently recorded high levels of satisfaction with residents in these surveys since 2011.

"We also continue to outperform comparable New South Wales councils when it comes to providing services," he said.

The survey, conducted by IRIS Research, found that there were no low performing services and that most services and facilities recorded high satisfaction ratings.


"Achieving a high level of satisfaction with our maintenance program is particularly pleasing given our decision to seek a special rate variation to ensure we could keep our facilities, reserves and other infrastructure well-looked after," the Mayor said.

"I also note an increased satisfaction with our public toilets, following our significant efforts to upgrade our amenities," he said.


Whilst Council got a big tick for maintaining local assets residents have highlighted a few issues.

Many are concerned about over development in the area - especially high rise apartment blocks.

Their highest priority for Council was creating places that all members of the community can use and feel safe, ahead of being financially sustainable and supporting local businesses and creating local jobs.

Others highlighted the lack of choice when it comes to local supermarkets and the need for additional parking in town centres.

Councillor Honey said the results of the survey would provide a focus for Council in 2021 and beyond.

Images: Kiama Municipal Council